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Portnellan Terms and Conditions

Free Amenities

We provide Egyptian Cotton bed-linen and towels, toiletries, cots and high chairs (please provide own linen for the cot); TV with SKY package; DVD library; selection of board games, local maps and information. 5 miles of loch and river fishing (within season), boats, Canadian canoes and kayaks.

Bike Hire

A selection of mountain bikes are available to hire at £20 per day per bike. £15 half day.

Clay Pigeon and Target Shooting

Clay pigeon is available upon advance notice. Please contact Cameron for further details.

5-star amenities

We provide bathrobes, slippers and luxury Arran Aromatic toiletries. 37" LCD TV with SKY TV package, Blu Ray DVD and Nintendo Wii. Free BBQ with gas are provided in 5-star properties.

Electricity, Water and Recycling Fee

Is included in the price of your holiday. Between 19th August and 8th July electrcity consumption to the amount of £30.00 per stay is gifted.

BBQ

A Weber gas BBQ can be provided. It will be brought to you upon request. There is a £20 usage fee including gas. The use of a Weber gas BBQ is free for 5 star proeprties

SKY TV

SKY TV package included in all properties. SKY TV package Variety with Sports is provided in 5 star properties free of charge.

Wi-Fi

Wifi service is available throughout the estate. All properties have complimentary WiFi.

Smoking

All properties are NON-SMOKING.

Number of guests

Properties accommodate the number of persons shown on the tariff. Occupation must not exceed the lodge's maximum.

Pets

One small dog is permitted in certain 4 star properties by prior arrangement only at a charge of £25 per stay. We are dog-lovers at Portnellan, but in the interests of safety and enjoyment your pet must be kept under control at all times. Please be aware the surrounding lands are working farms with sheep and cattle. A cage or crate is preferred for your pet to rest in, but at the very least you must bring suitable bedding. Pets cannot be allowed on chairs or beds. Please use a pooper-scooper.

Arrival and Departure Times

Arrival is any time after 5pm (April-October) The properties will be ready at different intervals throughout the day of your arrival. We will make every effort for an earlier check in time. Especially within Winter months (November-April). Please contact to discuss.

If you plan to arrive late in the evening, please let us know in advance so we can ensure you're well taken care of.

Departure is up to 10am so we have time to prepare for our next guests. Later departures at certain times of the year and for short stays may be arranged by prior arrangement. Please call to discuss.

Grocery Pack

Groceries, butcher meat, fish and other provisions can be provided on your arrival day. Contact details for local businesses that provide these services can be provided upon request. Please contact the business directly who will forward an order form to be completed. You can either settle directly or with Portnellan at the end of your holiday.

Cleaning Surcharge

When you arrive you will see that the property is cleaned and maintained to a very high standard. You are expected to maintain these high standards of cleanliness in the lodge throughout your holiday. Upon departure the property must be left in the same condition as it was found. We have a team of housekeepers but they are not slaves - so please respect the property as your own and do not present us with the embarrassing situation of having to ask for a cleaning surcharge of up to £100. Glasses do get broken, but they do have to be replaced, so please note you will be asked to settle for any broken glasses. They are £4 each.

Security/Key Deposit

A security/key refundable deposit of £100 (£250 for Portnellan House) is required on arrival and can be settled by credit/debit card. Any damage, breakage or spillage in your lodge or cottage should be reported so we can maintain the high standards our guests expect. Repairs or damage will incur an additional charge, which must be settled in full.

Cancellation Charges

If you're not able to enjoy the holiday you've booked, we recommend you tell us as soon as you can. Cancellation charges are based on the likelihood of re-selling your holiday. 8 weeks before, deposit retained. 8-6 weeks before, 50% holiday cost. 6-4 weeks before, 60% holiday cost. 4-2 weeks before, 80% holiday cost. 2 weeks before, full holiday cost