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Terms and Conditions

Pentire Coastal Holiday Park

Our booking agreement binds you and all members of your party, including children. It is your responsibility to ensure that you and members of your party are aware of, and accept the whole of this agreement and its obligations. It is effective from the date our agreement is formed and continues until the last member of your party has left.

We reserve the right to:

If the booking is made via telephone you will receive the booking reference on your booking confirmation.

We have the right to cancel your booking, or to instruct you and your party to leave immediately, without compensation or refund should you not comply with any part of this agreement, especially the regulations relating to behaviour. 

You may not advertise or resell your holiday. You may not bring any firearm or air weapon, archery equipment or similar item under any circumstances. No power kites small ordinary kites only.

The maximum number of occupants must be declared at time of booking.

Bookings for parties of all male or female people will not be accepted unless by prior consent. Where such parties may be found in residence they will be required to vacate and shall not be entitled to any refund or any compensation.

Pentire Coastal Holiday Park would like to remind guests that we are in no way responsible for the loss of, or damage to, your property while you are on the park. We recommend that you insure your personal effects, clothing and cash in the normal way before coming on holiday. 

Pentire Coastal Holiday Park will not be held responsible for any damage or inconvenience caused by acts of God including extreme weather conditions.

FORCE MAJEURE We cannot accept responsibility or pay compensation for circumstances which amount to “force majeure”, which subsequently affect the provision of our service to you.

Our acknowledgement of your booking signifies acceptance of Pentire Coastal Holiday Park terms & conditions. 

All holiday homes, extra people, extra cars, dogs, etc, must be paid for at the time of booking.

Please be careful when using any washing lines, as these can be dangerous.

Holiday homes are available from 3pm, on the day of arrival to 10am on the day of departure.

All guests must have respect for other visitors on the park, noise levels must be kept to a minimum from 11pm until 8am. Guests who do not comply to the rule will be asked to leave immediately with no refunds. 


Pool open from 26th May. Heated from 22nd July-1st September .

Securing your Booking

You must make the final payment of your booking by the appropriate time or we will have the right to cancel your holiday.

Please do not send cash in the post.

Cancellation

You may cancel your holiday at any time. If you wish to cancel your booking you should advise Michael Paul Holidays immediately. 

More than 45 days Deposit only

29 to 44 days 30% of total holiday cost

15 to 28 days 80% of total holiday cost

8 to 14 days 90% of total holiday cost

7 days and under 100% of total holiday cost

Online Dispute Resolution Platform

http://ec.europa.eu/consumers/odr/

Safety

You must obey the speed limit on the Park. 10mph

Cyclists must give way to pedestrians.

It is recommended that appropriate safety helmets be worn when cycling. Do not use a scooter, cycle, skateboard or roller blades in any buildings.

Diving is not permitted in the swimming pool.

Dogs

The charge for a dog is payable on booking. Dogs must be exercised only on dog walking paths. Dogs must not be left unattended on this site. Unruly, noisy, messy dogs will not be tolerated and shall be treated as a breach of our terms and conditions. Dogs must be kept on leads.

Behaviour

Your behaviour should not be excessive, noisy or disruptive, especially at night. You must show consideration to other guests and staff. Offensive or illegal behaviour will not be tolerated.

Children’s supervision and parental responsibility .

You are responsible for the supervision of all members of your party under the age of 18. You must supervise your children at all times, this is particularly important in the swimming pools.

Access and Vehicles

Please at all times:

Observe the site speed limited

Give way to pedestrians

Keep to the left

Drive, manoeuvre and park carefully

Speed bumps/ Road Speed Sleepers. No liability is accepted for any damage caused by these.

Security of your property

Your personal belongings are your own responsibility during your stay on the park.

Any vehicle parked on our property is subject to very limited security cover. You must lock your vehicle and remove any valuables.

We accept no liability whatsoever for any accident, loss or damage to your property unless such loss, damage or accident is demonstrably due to our negligence or that for whom we are legal responsible.

Smoking

Smoking is not allowed in any public buildings or holiday homes. As we continue to improve accommodation and facilities and comply with Health & Safety legislation or other legal requirements, you may find that:

Some facilities have been altered

Listed facilities are temporarily closed for maintenance

There is development or refurbishment work in certain areas although in such circumstances we try to minimise any inconvenience.

Data Protection

We regularly take photographs and videos for promotional and training purposes. Should you not wish to appear in any such material, please notify us on your arrival.

WiFi

Provided free of charge throughout the park. Speed can be affected by demand/weather and our incoming/outgoing speeds. Netflix, Sky Go and other similar high demand streaming will not work. (Please bear in mind we are in Cornwall and not London speeds!)

Brochure Content

The information supplied is correct at the time of going to press. Facilities may vary from the published. Pentire Coastal Holiday Park will endeavour to notify all customers of any significant changes. All rights are reserved to Pentire Coastal Holiday Park.

Reporting Procedure

In order for us to rectify any of your concern, please advise us of any problems or concerns immediately. We will endeavour to respond to these promptly in order for you to continue to enjoy your holiday.

Resort Address

Pentire Coastal Holiday Park,

Stibb Road,

Stibb,

Bude,

Cornwall

Company Details: Pentire Haven LLP, OC371109, EX23 9QY