Bruern Cottages Booking Conditions
In these terms and conditions the following terms have the following meanings:
Accommodation means the cottage shown in the confirmation invoice or as may otherwise be agreed in writing between Bruern Cottages and the Guest; Agreement means the agreement between Bruern Cottages and the Guest for the holiday rental of Accommodation on these Terms and Conditions; Bruern Cottages means Bruern Cottages, Bruern, Chipping Norton, Oxon, OX7 6QA; Guest means the person named in the confirmation invoice.
1 Agreement
1.1 These Terms and Conditions are presented on our website and attached to the confirmation. The making of a booking will form an agreement on these Terms and Conditions between the Guest and Bruern Cottages for the holiday rental of the Accommodation.
1.2 Bruern Cottages permits the Guest to occupy the Accommodation for the holiday period shown in the confirmation invoice together with the use of its contents.
2 Cancellation
2.1 Bruern Cottages strongly recommends that Guests purchase holiday cancellation insurance, in order to protect against unavoidable eventualities preventing them from taking their holiday, such as serious illness, bereavement, loss of employment, weather conditions preventing travel etc. If Guests are uninsured, they do so at their own risk and Bruern will make no refunds in the event of the Guest cancelling their booking, regardless of their reasons for doing so.
3 Bruern Cottages Right to Refuse/Alter
3.1 Bruern Cottages may, at its discretion, refuse any booking.
3.2 Bruern Cottages may cancel or alter arrangements made for the Guest whether before or during the holiday period provided that such cancellation or alteration is necessary:
3.2.1 due to circumstances beyond the reasonable control of Bruern Cottages; or
3.2.2 to perform or complete essential remedial or refurbishment works.
3.2.3 If a booking is altered or cancelled by Bruern Cottages, it will take reasonable steps to offer a suitable alternative booking.
3.2.4 If Bruern Cottages is not able to offer such an alternative or the Guest does not accept the alternative offered, Bruern Cottages will return to the Guest the relevant proportion of the holiday price paid by the Guest to Bruern Cottages in respect of the Accommodation and will not otherwise be liable for any additional loss caused by such alteration or cancellation.
4 Change of Booking
4.1 Transferred bookings are not normally permitted e.g. a transfer from one cottage to another, a change in the Guest or a transfer from one date to another.
4.2 Bruern Cottages may, at its discretion, accept transferred bookings subject to payment of a fee of £35.00 (thirty-five pounds). However transferred bookings will not normally be accepted within one month of the Guest’s holiday, or from one calendar year to another.
5 Occupancy & Maximum Numbers of Guests
5.1 Occupation must be limited to the maximum number of persons for the Accommodation stated on Bruern Cottages website, in the available beds only — no additional camp beds, tents, caravans or camper vans are allowed. The occupation limits are set in line with the level of services available in each cottage. To exceed the maximum number of persons in a cottage overloads the facilities available which are often not designed or capable of supporting additional usage, and can lead to extensive and expensive damage.
5.2 As such any over-occupancy is considered to be a serious infringement of the Terms and Conditions and can result in an immediate requirement to vacate the premises, with no refund of monies due, and possible further charges in the event of damage to the facilities caused by excess usage (for example, a malfunctioning septic tank which has been used by a greater number of people than the tank is designed for).
5.3 The Agreement is personal to the Guest. The Guest must not use the Accommodation except for the purpose of a holiday by the Guest and the Guest’s party during the holiday period, and not for any other purpose or longer period.
5.4 The maximum occupancy of the Accommodation shall not be exceeded.
5.5 Bruern Cottages will however always give reasonable consideration to specific requests for use of the Accommodation which may relate to occupancy (for example, a function or celebration).
5.6 If the Guest wishes to hold any function or celebrations exceeding the occupancy limit it must first obtain the written permission of Bruern Cottages. If permission is granted an additional charge may be made.
6 Services
6.1 The holiday price will include all charges for water, gas, electricity, and oil.
7 Liability and Loss of Guest Property
7.1 Any Guest’s property found at the Accommodation or on Bruern Cottages property will be subject to Bruern Cottages Policy.
7.2 Lost property will normally be disposed of if it is not collected within 6 months and Bruern Cottages may charge a reasonable administration fee to cover the costs of storage and handling of lost property.
7.3 Bruern Cottages will not be liable for any loss of property or any other loss or damage caused by it or its agents or contractors:
7.3.1 unless it has breached a legal duty of care owed to, or contractual term for the benefit of, the claiming party;
7.3.2 where such loss or damage is not a reasonably foreseeable result of any such breach; or
7.3.3 where such loss or damage results from a breach by the claiming party of any duty of care owed to, or contractual term for the benefit of, Bruern Cottages.
8 Pets
We do not allow dogs unless you’re staying in Shipton cottage and this is only by request.
9 Bruern Cottages Right of Entry
9.1 As with any Accommodation, there is a need for ongoing and occasionally unforeseen work in any Accommodation. Bruern Cottages and its contractors may enter the Accommodation at any reasonable time for reasonable cause. This includes the need to undertake inspections and audits necessary to operate the business, the undertaking of unforeseen (internal and external) remedial repairs together with any annual external redecoration for which access to the inside of the Accommodation may be required. External windows and doors may be opened during this process.
9.2 Bruern Cottages will give the Guest reasonable notice of such requirements and aims to restrict the working hours of our contractors to between the hours of 09.00 — 17:00.
10 Guest Obligations
10.1 The Guest will be responsible for all payments and for any damage whether caused by the Guest or his or her party. The Guest agrees to make his or her party aware of these Terms and Conditions.
10.2 The Guest agrees to keep and leave the Accommodation and its contents in the same state of repair and condition, and in a clean and tidy state as at the commencement of the booking period (reasonable wear and tear excepted).
10.3 The Guest must allow Bruern Cottages and/or its agents to enter the Accommodation to inspect the state of it, on reasonable notice, except in emergency when immediate access must be granted.
10.4 The Guest must not use the Accommodation or allow its use for any dangerous, offensive, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to Bruern Cottages or to any neighbours.
10.5 Bruern Cottages will not tolerate any verbal or physical abuse towards any of its staff or representatives.
10.6 Smoking is not permitted in any part of the Accommodation and the Guest and any member of his or her party agrees not to smoke inside the Accommodation.
10.7 The use of candles or fireworks by the Guest or his or her party at the Accommodation is strictly not permitted unless expressly agreed in writing with Bruern Cottages.
10.8 Guests must accept responsibility for their children’s safety; no child may use the swimming pool unaccompanied.
11 Damages and Security Charge
11.1 Bruern Cottages recommends that Guests hold personal insurance for accidental damage and personal liability.
11.2 If on arrival at the Accommodation you discover that anything is missing or damaged then this must be reported to Bruern Cottages immediately otherwise it will be presumed that the damage/loss was caused by the Guest and a charge will be made.
11.3 In the case of accidental damage during the stay, the cost of damage repair will be deducted from the credit/debit card supplied to Bruern Cottages. Bruern Cottages reserves the right to take up to 21 days to evaluate the damage and undertake the necessary work required.
12 Water Supply
13.1 Bruern Cottages cannot accept responsibility for a shortage of water or a lack of electricity at the Accommodation where this is as a result of a drought, an act or omission of the relevant water or electricity supply company or for any other reason outside of Bruern Cottages’ reasonable control.
13 Weather
13.1 If the Accommodation becomes inaccessible due to bad weather Bruern Cottages will take reasonable steps to inform the Guest. However, Bruern Cottages’ liability does not extend to weather related conditions that affect public roads.
14 Comments/Complaints
14.1 Every reasonable care will be taken to ensure that the Accommodation is presented to Guests to a high standard. Should the Guest find on arrival that there is a problem or cause for complaint, the Guest should immediately contact the Office or Out Of Hours Number. Reasonable steps will then be taken to assist the Guest.
14.2 Bruern Cottages is committed to ensuring that any problems or complaints the Guest may have whilst at the Accommodation are resolved efficiently and promptly, but as such must be given the opportunity to do so. Any refusal to notify Bruern Cottages immediately or refusal of reasonable rectification may affect the Guest’s right to compensation.
14.3 Guests must provide a contact telephone number and suitable time for Bruern Cottages to communicate with them about problems or complaints.
14.4 Guests must allow access to the Accommodation by any staff or contractors of BruernCottages to resolve problems or complaints.
14.5 If despite contacting Bruern Cottages the problem or complaint remains unresolved the Guest must contact the Office or Out Of Hours Number.
14.6 The Guest must not independently move to other Accommodation without first allowing BruernCottages the reasonable opportunity to assist in resolving the complaint or problem. If the Guest does so, or refuses reasonable rectification, the Guest may affect their rights to compensation.
14.7 Guests must formally confirm any unresolved complaint in writing; by telephone or by email to Bruern Cottages within 28 days of returning from the holiday. Please contact:
Customer Service, Bruern Cottages, Bruern, Chipping Norton, Oxon, OX7 6QA or email address: enquiries@bruerncottages.co.uk
14.8 Bruern Cottages does not warrant and it is not responsible for the accuracy of any verbal information given or statements made by any of its servants or agents.
15 Arrival and Departure Times
15.1 The Guest and his or her party must arrive after the arrival time (4.00pm on the first day of the holiday period) and depart before the departure time (10:00am on the last day of the holiday period).
15.2 Bruern Cottages especially recommends arrival before 7pm in winter months where access to rural Accommodation is often made more difficult due to lack of local lighting.
15.3 Any stay that extends over this period may be subject to a charge being made for additional days.
15.4 The Guest will be issued with keys to the Accommodation on the first day of the holiday period and the Guest must return them on the last day of the holiday period or the date of departure, if earlier. Failure to do so will incur the cost of a replacement set of £30. Bruern Cottages reserves the right to take this charge on the debit/credit card supplied by the Guest.
16 Rural Way of Life
16.1 Bruern Cottages are located in a rural area and any action by the Guest and his or her party that interrupts or endangers the livelihood of others authorised to use the Accommodation and/or the surrounding land belonging to Bruern Cottages, will constitute a breach of the Agreement by the Guest.
16.2 Bats and other wildlife may be present at some of our cottages. Any disturbance caused to the Guest should be reported immediately to the Office or Out Of Hours Number and reasonable steps will then be taken to assist the Guest. Bats are a protected species and it is illegal to interfere with them or their habitat.
17 Right to Evict
17.1 Bruern Cottages may terminate the Agreement on notice and in such case the Guest and his or her party must leave the Accommodation (without compensation being payable to the Guest or any member of his or her party) if
17.1.1 this is deemed necessary by Bruern Cottages where there is a serious breach by the Guest of the Agreement or the Guest’s or his or her party’s behaviour endangers the safety of other Guests or members of staff;
17.1.2 or any complaints are made of anti-social, unacceptable behaviour or unreasonable breakages or damage or smoking restrictions are not observed.
18 Governing Law
18.1 The construction, validity and performance of the Agreement shall be governed by the law of England and Wales, and both parties submit to the non-exclusive jurisdiction of the UK Courts.
Bruern Cottages is the trading name of Bruern LLP a limited liability partnership registered in England and Wales No OC344647 with registered office 22 Chancery Lane, London, WC2A 1LS. Correspondence can be sent to Bruern Cottages, Bruern, Nr Chipping Norton, OX7 6QA