Atlantic Bays Holiday Park Booking Conditions

Cancellation Policy & Refunds Procedure

If WE must cancel your holiday due to fault on our part, a refund will be processed minus any commission where applicable.

If YOU must cancel your holiday due to illness, sickness, redundancy, death or any other reason the only option we provide is to transfer any monies paid towards a future booking. You would have to re-schedule your holiday within six months following your original arrival date. If you fail to re-schedule any monies paid will be forfeited.

If you are leaving your holiday before expected no refund is provided.

Holiday Extras

Extras: linen/ towels/ high chairs/baby bath/ travel cot

Your booking includes duvets and pillows bed sheets and towels.

If a high chair/ baby bath/ travel cot is required, this will need to be communicated when booking. We only have a certain number available and will need to arrange these beforehand. We cannot guarantee availability.

Our accommodation facilitates for all types of access need. If guests have special needs, please specify this at the time of the booking so we can ensure the accommodation you are booking is suited to your needs.

Force Majeure

We cannot be liable for things which are beyond our control. Fire, flood, natural disasters, riots, break in, criminal damage, industrial action, weather damage, war, terrorist activity or epidemics are not deemed our responsibility.

English law, our domestic law is precedent and we abide by these rules. Any actions would have to be decided within the English Court.

Security Deposits

A £200.00 pre-authorisation for all lodges will be taken on arrival. This acts as a deposit for your accommodation. It is not deposited out of your account; it is held for 10 working days from the moment we swipe your card. This covers non-accidental damage which may be made to the property. If no damage or excess cleaning is required after your departure the deposit is automatically unfrozen and made available in your account.

Accommodation Shortcomings

You must notify us of any shortcomings with your holiday home immediately so remedial action can be taken, if appropriate.

We cannot accept any liability in relation to any shortcomings or claim of whatever nature if you fail to notify us of any complaint during your holiday.

Resort Rules

Speed: The site speed limit is 5 mph. Drivers must be insured and have a valid driving licence.

Noise: No noise between the hours of 11PM – 7AM and consideration should be shown for your neighbours at all times.

Check In/Out: The usual checking in time is 3PM and checking out is 10AM. Our office shuts at 5PM so please ensure you are on site beforehand. Subject to previous arrangement we would be able to provide a late check in service however no later than 10PM. A late check in fee may be applicable. All guests are required to sign in upon arrival and sign out upon departure.

You must leave the accommodation in a clean and tidy condition. You are responsible for any damage done or loss sustained during your stay. No rubbish is to be left in the chalet or outside of it. Please dispose of rubbish in the designated areas.

Sanitary Products: Please do not flush sanitary products, baby wipes or nappies down the toilets.

Smoking: There is a no smoking policy in the chalets and lodges. There are outdoor smoking areas for those who need their nicotine fix!

Lost Property: If we find some of your property that has been left behind, we will always return it to you in the state we find it in.

Booking Refusal: We cater for families and couples only and we reserve the right to refuse bookings from either single sex groups or groups of young adults.

Children: Parents/Guardians will be responsible for their children’s actions. Children under 16 years of age must be supervised by an adult at all times.

Play Equipment: No ball games within the chalet/lodge park are allowed. Toy guns including BB guns or catapults are not permitted anywhere on the park. Riding bicycles or flying kites must be carried out with due care and attention and consideration for other holiday makers.

Loss or Damage: Atlantic Bays will accept responsibility for things that go wrong which should have been foreseen or could have been prevented. We will deal with any loss or damage claims which are our fault and we will accept liability for things if we are at fault. If someone injures themselves while on site it can only be our fault if we should have done something to prevent it from happening.

Antisocial behaviour: Atlantic Bays is a family run site and welcomes all guests. If, however visitors come to the park and act unacceptably then they must leave the park immediately without a refund.

Pets: No pets allowed.

Parking: Parking is available throughout the site so you should be able to get your car close enough to where you are staying, however this is not a guarantee. Vehicles must not be driven on grassed areas- unloading must be done from the parking areas. You must park in a marked bay. Parking is restricted to one vehicle per unite, overflow car park (behind reception area) must be used thereafter.

Your Property: Your vehicles and belongings are left entierely at your own risk, Atlantic Bays Holiday Park is not responsible for any loss of damage from any cause whatsoever other than, in the case of the owners'/ employee's negligence.

Entertainment/Activities/Opening Hours: Atlantic Bays Holiday Park has the right to adjust entertainment / activities dates and opening hours of facilities without prior notice.

BBQ's: BBQ’s / open fires/ fire pits/ chimneys are not permitted on the chalet/lodge park due to fire hazard. For BBQ’s please use designated area.