clear CLEAR CLOSE

Arrowbank Terms & Conditions

CANCELLATION POLICY

1.1 All deposits as well as any payment processing and booking fees are non-refundable and will be forfeited in the event of a Guest cancellation. If you have paid the full balance, then the full price may also be forfeited. It might be possible to make arrangements for alternative dates although this offer is entirely at the Owners discretion.

1.2 If you wish to cancel your booking, you must telephone Michael Paul Holidays on the number shown on your booking confirmation as soon as possible. The Party Leader must immediately confirm the cancellation in writing by email or in the post. The day Michael Paul Holidays receives your telephone notification of cancellation is the date on which your booking is cancelled. Please note, individual members of a holiday party cannot cancel, the cancellation must be made on behalf of the entire party. All prices are for the entire property and not on an individual basis.

CHANGES TO THE BOOKING

2.1 All booking changes are offered at the owners discretion.

2.2 If you wish to change property, your change may be treated as a cancellation by you of one booking and the making of another. This would be more common in cases where multiple property Owners are involved.

YOUR PROPERTY

3.1 Arrivals and Departures: You can check in at Arrowbank after 4.00pm on your arrival day and need to leave before 11am on your departure day. If your arrival will be delayed beyond 8.00pm on the start date of your holiday rental, you must contact the Owner whose details are given on the pre-arrival documentation so that alternative arrangements can be made. If you fail to do so, you may not be able to gain access to the property. If you fail to arrive by 12 noon on the day after the start date of your holiday rental and you do not advise the Owner of your late arrival, your booking may be treated as having been cancelled by you. No refund of any monies paid by you will be made in this situation.

3.2 Your Obligations: You and all members of your party agree to keep the property clean and tidy and to leave the property in a similar condition as you found it upon your arrival. You and all members of your party further agree not to use the property for any commercial purpose, including without limitation assigning or subletting it or otherwise allowing anyone to occupy it who has not previously been accepted by the Company on behalf of the Owner. You are responsible to the Owner for the actual costs of any breakage or damage in or to the property - along with any additional costs that may result - which are caused by you and/or any members of your party, and the Owner can require payment from you to cover any such costs. The cost of breakages may not be covered by the security deposit.

3.3 Owner Refusal: The Owner is entitled at his/her sole and absolute discretion to refuse to hand over to you, or to repossess, the property (which includes the fixtures, fittings, furnishings and decorations) if the Owner reasonably believes that any damage is likely to be caused, has been caused or is being caused by you or any members or your party. These circumstances will be treated as a cancellation by you.

You also must not allow more people than the website states to occupy the property, neither can you significantly change the composition of your party during your occupation of the property. If you do any of these things, the Owner can refuse to hand over the property to you, or can repossess it. If the Owner does so, this will be treated as a cancellation by you.

In these situations, no refund of any monies you have paid in respect of your booking will be made and neither the Owner nor the Company will have any liability to you as a result of this situation arising (including for example any costs or expenses you incur due to not being able to occupy the property, such as your incurring the cost of securing an alternative property/ accommodation or the payment of any compensation to you). The Owner or their Agent will also not be obliged to find any alternative accommodation for you.

3.4 Access: You must allow the Owner and any representative of the Owner (including workmen) access to the property at any reasonable time during your occupation of the property (except in cases of emergency or where a problem needs remedying quickly and you cannot be contacted in time - in these situations the Owner is entitled to enter the property at any time without giving you prior notice.)

3.5 Amenity Closures: Neither the Owner nor its Agent can accept responsibility for any changes or closures to area amenities or attractions mentioned in brochures, on the website or by the Agent's holiday advisers or advertised elsewhere.

3.6 Park Rules: Upon booking you agree to abide by the prescribed park rules. Failure to follow the park rules may result in you being asked to leave the park. The park rules are sent in your arrival park.